Author: Masudur Rashid

Types of Adjustment Letter Adjustment letter can take many different forms. The actual form of adjustment letter is governed by many factors like adjustment policy of the company, responsibility of fault relationship with the customers, etc. However, the following are the general forms of adjustment letter: Letter granting adjustment: When the seller grants full adjustment to the claim assuming he is at fault, then it is called adjustment granting letter. In this letter, the seller frankly admits his fault and assures the buyer that such problem will not arise in future. Nevertheless, sellers will occasionally grant a buyer’s claim even…

Do you remember playing the game “Telephone” as a child? You would whisper a simple phrase to the person next to you. They would whisper it to the next person, and so on. By the time the message reached the last person in the line, “I like ice cream” usually turned into “I hike upstream.” It was funny back then. However, in the corporate world, this phenomenon is terrifying. When a CEO says, “We need to tighten our budget,” the frontline employee might hear, “Layoffs are coming.” This distortion is the biggest enemy of downward communication. Downward communication is the…

You bought a new chair, the box arrived crushed, and one leg snapped during unpacking. Do you sit on a wobbly throne, or do you take action? You write a claim letter. A clear claim letter helps you get a refund, a replacement, or a quick fix. It also keeps your business relationship respectful and professional. In this guide, you will learn what a claim letter is, when to write one, how to structure it, and how to keep the tone polite yet firm. You will see templates, examples, and practical tips. By the end, you will be able to…

When was the last time you received a handwritten thank you note? Chances are, you still remember it. Why? Because gratitude sticks in the mind longer than most things. In business, this principle works even better. A simple thank you letter to clients can strengthen relationships, build loyalty, and keep customers coming back. In an era when businesses compete fiercely for attention, saying thank you can be your secret weapon. Unlike a quick thank you in conversation, a formal thank you letter adds a professional touch that shows effort and sincerity. It is much more than good manners, it is…

Feedback plays a powerful role in communication because it helps people understand what works and what needs attention. We use feedback every day, whether we notice it or not. If you ever said, the presentation felt a bit long, you already shared feedback. Above all, good feedback improves clarity and reduces confusion in any workplace. Despite its importance, many people still struggle to give or receive feedback. So let us explore the essential principles and simple guidelines that make feedback effective and easy to follow. Principles of Effective Feedback Clarity Clear feedback feels like a clean window. You can see…