Methods of Internal Communication

A number of means can be used to communicate internally. The media should be chosen according to the nature of the information. The most commonly used forms are as follows:

  1. Memo or memorandum: Memorandum or memos are an in internal short note or letter in which information exchanged among superiors and subordinates or same position of employees in the organizational structure.
  2. Report: Report is an organized statement of facts and findings that contains information obtained by proper inquiry, examination and evaluation of any past event relating to a particular subject or problem that helps to decision making.
  3. Notice board: Notice is formal written or an oral statement that contains notification or warning about a fact or an invitation to the concerned person for attending the meeting and which is displayed in the board.
  4. Telephone: Telephone set is an instrument that converts voice and other sound signals into a form that can be transmitted to remote locations and that receives and reconverts waves into sound signals. It is an electrical device for transmitting speech, consisting of a microphone and receiver mounted on a handset.
  5. Letters: The communication which is performed through formal written document to convey necessary information to the receiver or concern employees is called written communication.
  6. Interview: An interview is a formal meeting between two people (the interviewer and the interviewee) where questions are asked by the interviewer to obtain information, qualities, attitudes, whishes etc. from the interviewee.
  7. Fax: A fax (short for facsimile and sometimes called telescoping) is the telephonic transmission of scanned-in printed material (text or images), usually to a telephone number associated with a printer or other output device.
  8. Internet: Internet is the network of networks or accumulation of smaller networks that are connected through telephone lines, satellite or radio links.
  9. Complaint and suggestion boxes: A complaint is an expression of, or the cause of, pain, anger, discontent, regret or annoyance suggestion box is a device for obtaining additional suggestions, comments, questions and requests. The box is used for colleting slips of paper with input from customers and patrons of a particular organization. Suggestion boxes may also exist internally, within an organization, such as means for garnering employee input.
  10. Questionnaires and survey: A form containing a set of questions, especially one addressed to a statistically number of subjects as way of gathering information for a survey. List of a research or survey questions asked to respondents and designed to extract specific information. It serves four basic purposes: to (a) Collect the appropriate data (b) Make data comparable and amenable to analysis (c) Minimize bias in formulating and asking question and (d) to make questions engaging and varied.
  11. Face to face conversation: Face-to-face conversation is an informal discussion through spoken language or words on a particular issue among the people to exchange their views freely and fairly with each other.
  12. Posters: A large, usually printed placard, bill or announcement, often illustrated, that is posted to advertise or publicize something. A poster is any piece of printed paper designed to be attached to a wall or vertical surface. Typically posters include both textual and graphic elements, although a poster may be either wholly graphical or wholly text. Posters are designed to be both eye-catching and informative.
  13. Employee hand book and manuals: An employee handbook is a compilation of the policies, procedures, working conditions and behavioral expectations that guide employee actions in a particular workplace. Employee handbooks generally also include information about the company, employee compensation and benefits and additional terms and conditions of employment. An employee handbook, sometimes also known as an employee manual or staff handbook, is a book given to employees by an employer.
  14. Information rack: Large organization install information rack at the common place of the organization where employee come together in which employees can easily collect when it is necessary. Information rack contains books, files, periodicals and other organizational related information.
  15. Bulletins: A brief report, especially an official statement on a matter of public interest issued for immediate publication or broadcast.


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