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    What Is Organizational Communication – Types of Organizational Communication

    By 26 Comments3 Mins Read Secretarial Functions

    Organizational communication is the exchange of information, ideas, and views within and outside the organization. Organizational communication indicates communication not only in business but also in hospitals, churches, government agencies, military organization, and academic institutions. Every organization whether business or non-business has some specific goals and stakeholders. Attainment of those goals depends on successful communication with the respective stakeholder groups.

    Therefore, communication is considered as the part and parcel of any organization. Some prominent definitions of organizational communication are quoted below:

    According to Goldhaber: “organizational communication is defined as the flow of messages within a network of interdependent relationships.”

    William Scott defined: “organizational communication is a process which involves the transmission and accurate replication of ideas ensured by feedback for the purpose of eliciting actions which will accomplish organizational goals.”

    At last, we can conclude that organizational communication is the exchange of formation with the internal and external stakeholders of an organization. It is not only concerned with the effectiveness of the individual communication, but with the role of communication in contributing to the effective functioning of the organization. Organizational communication entices communication in all types of organizations.

    Organizational Communication

    Types of Organizational Communication

    From a broader perspective, organizational communication takes three different forms such as:

    1. Internal operational communication
    2. External operational communication and
    3. Personal communication

    These three forms of organizational communication are highlighted below:

    1. Internal operational communication

    Communication that occurs for carrying out operations of the organization is known as internal operational communication. Internal members of the organization such as workers, managers, board of directors, member of trade unions, etc. are the participants of internal communication. This type of organizational communication takes the form of oral and written. Oral communication occurs through face to face conversation, telephone, meeting etc. Written communication is done through orders, instructions, reports, memos, letters, etc. In modern time, many organizations provide intranet facility for internal electronic communication.

    2. External Operational Communication

    Communication with external parties or groups is known as external operational communication. External parties include customers, suppliers, government agencies, regulatory authority, local community, special interest group, and the general public.

    3. Personal Communication

    Communication that occurs for exchanging personal information, ideas and feelings rather than business-related information is termed as personal communication. Not all communication that occurs in business is personal.

    In conclusion, the purpose of organizational communication is to create an environment where information is effectively shared through all levels of an organization. The goal is to create a culture where employees are actively engaged in getting the job done and serving the organization’s mission. Organizational communication is clearly an important aspect of organizational success.
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    👋 Hi, I am Masudur Rashid. I studied Management (Honors and Masters) but my real passion has always been Business Communication. Through this blog, I share simple tips, lessons, and resources to help students and professionals communicate with confidence.

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    View 26 Comments

    26 Comments

    1. Mpilo on

      Thank for the explanation, may you please assist me now with the role of communication withing the organisation.

      Thank you

      Reply
    11. Dr. James P. Welch on

      Excuse me but you need to correct the following: “At last, we can conclude that organizational communication is the exchange of formation with the internal and external stakeholders of an organization.” it should read the exchange of information and not formation.

      Reply
    13. Turawa DanIyau Katsina on

      Wow I.M Really Appreciate With Dis Detail Xplanation About Ognisational Communication.
      Thank U Very Much, Also I.M Wishing U All D Best.

      Reply
    21. Frank on

      Excellent post. I used to be checking constantly this blog and I am inspired!
      Very useful information specifically the closing part 🙂 I deal
      with such info a lot. I was looking for this particular information for a long time.

      Thank you and good luck.

      Originally posted on an earlier version of this article.

      Reply
    22. Frank on

      Excellent post. I used to be checking constantly this blog and I am inspired!
      Very useful information specifically the closing part 🙂 I deal
      with such info a lot. I was looking for this particular information for a long time.

      Thank you and good luck.

      Originally posted on an earlier version of this article.

      Reply
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