Author: Masudur Rashid

Feedback refers to the response or reaction of receiver to the sender’s message. Feedback is the essence of communication and is the final step of communication process. Without feedback from the receiver, communication process remains incomplete. This feedback may be an oral or written message, or action or simply silence. Transmitting or sending message is half of the communication process. When messages reach to the receiver, he decodes the message and sends his response to the sender to complete the communication process. Feedback enables the sender to evaluate the effectiveness of his message. If the receiver does not understand what…

Communication is the exchange of information, news, ideas, feelings, and views between persons. In the process of communication, information flows from sender to receiver. Organizations are mainly concerned with two types of communication. These are internal communication and external communication. Internally, communication occurs horizontally and vertically. Moreover, these communications may occur formally and informally. The following diagram shows the various types of communication: Types of Business Communication A. Communication-based on parties involved Communication is mainly two types on the basis of parties involved in the communication process. These are internal communication and external communication. Internal communication: Internal communication refers to…

Imagine walking into a lively office. Phones are ringing, teams are debating ideas in the conference room, and a manager is giving feedback to an employee. This is the sound of business. While we spend hours perfecting our emails, the truth is that the engine of any successful company is Oral Communication. Miscommunication costs companies billions of dollars every year. Yet, we often overlook the power of the spoken word. Whether you are pitching a new idea to your boss, handling a difficult client complaint, or simply asking for a raise, your ability to speak clearly determines your success. In…

Have you ever stopped to wonder who is behind the media you consume every day? You watch the news in the morning. You see ads on your phone. You read articles shared on social media. It all feels like a seamless flow of information. But who is actually creating it? Who is packaging it? Who is deciding what you see and what you don’t? It is not magic. It is the work of specialized organizations. We call these the “agencies of mass communication.” In the simplest terms, these are the professional bodies responsible for producing and transmitting messages to a…

Types of Adjustment Letter Adjustment letter can take many different forms. The actual form of adjustment letter is governed by many factors like adjustment policy of the company, responsibility of fault relationship with the customers, etc. However, the following are the general forms of adjustment letter: Letter granting adjustment: When the seller grants full adjustment to the claim assuming he is at fault, then it is called adjustment granting letter. In this letter, the seller frankly admits his fault and assures the buyer that such problem will not arise in future. Nevertheless, sellers will occasionally grant a buyer’s claim even…