Author: Masudur Rashid

Nobody likes receiving a complaint, but every business gets them at some point. The real test of professionalism is not whether you get complaints, but how you respond to them. This is where the letter of adjustment in business communication comes in. A letter of adjustment is essentially the official reply to a complaint letter. Instead of ignoring the issue or reacting emotionally, it allows companies to handle concerns politely, explain their side, and, above all, maintain goodwill. If you are not yet familiar with what a complaint letter looks like, I suggest checking my post on the guide to…

Well drafted and well-structured business letter greatly contributes to business success. Business letter helps to create new relationships and to strengthen existing relationships. Therefore such letter should fulfill certain conditions or qualities. The Essential Qualities of Business Letter Simplicity of language: Business letter should be written in easy, simple and artistic language so that the reader can easily understand the inner meaning of the message. It should be free from ambiguous and unfamiliar words, outworn and stilted expression, vague terms, wordy phrases, complex sentences etc. Definite structure: A business letter should always be written by following a definite structure. Well-structured…

We get a million stress issues when we have a new interview. But maybe there is one problem that we can fix. An interview is a very important meeting for anyone. People try to make their best impressions by wearing the best clothes. But do we know how to dress for an interview? We know that most interviews will require formal or professional clothes. So we will, of course, try to go out and get the best pieces of what we identify as professional clothes. But sometimes, we make a few mistakes. Let’s see some of the things we might…

Workplace culture is often described as the “personality” of an organization. It is the invisible glue that holds teams together. Policies, mission statements, and official rules play their part, but culture is not built only in boardrooms. It takes shape every day in coffee breaks, casual jokes, quick chats near the water cooler, and now in online group chats. In other words, it is deeply influenced by informal communication. Informal communication is the unofficial, casual way people interact at work. While formal communication defines the structure, informal talk fills the emotional gaps. If you are not familiar with the basics,…

Communication is an essential part of human life. From the moment we wake up to the time we go to bed, we are constantly exchanging messages, whether through words, gestures, or technology. But have you ever wondered how this entire process works? Why sometimes communication succeeds and sometimes fails? To answer such questions, scholars have developed various models of communication. These models help us understand the structure, flow, and function of communication in a simple and systematic way. What Is a Communication Model? A communication model is a theoretical framework that describes how messages are sent, received, and understood between…