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You are here: Home / Secretarial Functions / What Is Organizational Communication – Types of Organizational Communication

What Is Organizational Communication – Types of Organizational Communication

Posted By The Business Communication 10 Comments

Organizational communication is the exchange of information, ideas, and views within and outside the organization. Organizational communication indicates communication not only in business but also in hospitals, churches, government agencies, military organization, and academic institutions. Every organization whether business or non-business has some specific goals and stakeholders. Attainment of those goals depends on successful communication with the respective stakeholder groups.

Therefore, communication is considered as the part and parcel of any organization. Some prominent definitions of organizational communication are quoted below:

According to Goldhaber: “organizational communication is defined as the flow of messages within a network of interdependent relationships.”

William Scott defined: “organizational communication is a process which involves the transmission and accurate replication of ideas ensured by feedback for the purpose of eliciting actions which will accomplish organizational goals.”

At last, we can conclude that organizational communication is the exchange of formation with the internal and external stakeholders of an organization. It is not only concerned with the effectiveness of the individual communication, but with the role of communication in contributing to the effective functioning of the organization. Organizational communication entices communication in all types of organizations.

Organizational Communication

Table of Contents

  • Types of Organizational Communication
    • 1. Internal operational communication
    • 2. External Operational Communication
    • 3. Personal Communication

Types of Organizational Communication

From a broader perspective, organizational communication takes three different forms such as:

  1. Internal operational communication
  2. External operational communication and
  3. Personal communication
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These three forms of organizational communication are highlighted below:

1. Internal operational communication

Communication that occurs for carrying out operations of the organization is known as internal operational communication. Internal members of the organization such as workers, managers, board of directors, member of trade unions, etc. are the participants of internal communication. This type of organizational communication takes the form of oral and written. Oral communication occurs through face to face conversation, telephone, meeting etc. Written communication is done through orders, instructions, reports, memos, letters, etc. In modern time, many organizations provide intranet facility for internal electronic communication.

2. External Operational Communication

Communication with external parties or groups is known as external operational communication. External parties include customers, suppliers, government agencies, regulatory authority, local community, special interest group, and the general public.

3. Personal Communication

Communication that occurs for exchanging personal information, ideas and feelings rather than business-related information is termed as personal communication. Not all communication that occurs in business is personal.

In conclusion, the purpose of organizational communication is to create an environment where information is effectively shared through all levels of an organization. The goal is to create a culture where employees are actively engaged in getting the job done and serving the organization’s mission. Organizational communication is clearly an important aspect of organizational success.
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Filed Under: Secretarial Functions Tagged With: Organizational Communication

Reader Interactions

Comments

  1. Turawa DanIyau Katsina says

    March 4, 2018 at 2:32 pm

    Wow I.M Really Appreciate With Dis Detail Xplanation About Ognisational Communication.
    Thank U Very Much, Also I.M Wishing U All D Best.

    Reply
  2. Batagarawa says

    March 4, 2018 at 2:41 pm

    Wow, I’m Really Appreciate this wonderful explanation of organizational communication. Thanks 🙂

    Reply
  3. M.T. Oni says

    March 18, 2018 at 12:05 am

    This a good explanation of the concept

    Reply
  4. olubukola isaac o. says

    May 22, 2018 at 7:55 pm

    send me all your publications on communication and organizational communication?

    Reply
  5. Faustina Quartey says

    October 15, 2018 at 2:01 am

    Thanks very much for the explanation. It will be better if you use CRM software for organizational communication.

    I really appreciate it

    Reply
  6. sugar says

    February 26, 2019 at 9:19 pm

    wooooow nice one

    Reply
  7. Mj wudil says

    April 15, 2019 at 4:41 pm

    Thanks 4 ur contribution.
    I get alot of information.

    Reply
  8. Dr. James P. Welch says

    May 31, 2019 at 5:46 am

    Excuse me but you need to correct the following: “At last, we can conclude that organizational communication is the exchange of formation with the internal and external stakeholders of an organization.” it should read the exchange of information and not formation.

    Reply
  9. clive chitengu says

    January 26, 2020 at 9:20 pm

    Prominent exaplanation thanx

    Reply
  10. Mpilo says

    February 21, 2020 at 1:52 pm

    Thank for the explanation, may you please assist me now with the role of communication withing the organisation.

    Thank you

    Reply

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