Author: Masudur Rashid

Have you ever watched a rowing team in action? Every member rows in perfect sync. They move as one unit to cut through the water. Now, imagine if the person at the front started rowing left while the person at the back rowed right. Chaos, right? That is exactly what happens in a company without clear communication objectives. Many people think business communication is just about sending emails or holding meetings. However, it is much more than that. It is the nervous system of any organization. It connects the brain (management) to the hands (employees) and the heart (customers). In…

Every workplace loves the idea of open communication, but in reality, employees often hold back their thoughts. The reason is simple: leadership sets the tone. If leaders do not listen, no one feels safe to talk. Upward communication is critical for problem-solving and innovation, but it thrives only when leaders create the right environment. This article discusses leadership styles that promote upward communication, highlighting how they foster trust and empower employees to share their ideas. For a deeper look at building psychological safety, you can check out our post on psychological safety and upward communication, as it lays the foundation…

Theories are helpful, but real change happens when we see ideas put into action. Upward communication is a promising concept, but its effectiveness is proven when organizations implement it. Real-world case studies reveal how companies from different sectors open up communication channels, empower employees, and solve problems faster. In our earlier posts, we covered the benefits, barriers, strategies, and channels of upward communication. Now it is time to see how those concepts look in practice. In this article, we will explore three industries—tech, healthcare, and education—and see how upward communication drives results in each. Why Case Studies Matter for Understanding…

Every workplace thrives on communication. Without it, people would be left confused, projects would stall, and relationships would suffer. Now, when most people think about communication in business, they imagine formal documents like business letters or structured meetings. But there is another powerful form that often gets overlooked, and it happens naturally every single day. That is informal communication. Informal communication is the casual, spontaneous, and people-driven exchange of ideas. It is not planned, it is not written down in official documents, and it does not follow any rigid structure. Yet, despite its casual nature, it plays an enormous role…

A few spoken words can seal a million-dollar deal, but a slip of the tongue can destroy a reputation. Speaking is often described as a double-edged sword. We do it every day, yet we rarely stop to think about its power. In today’s digital age, we are obsessed with emails and instant messages. However, the oldest form of human interaction remains the most widely used in business. Whether it is a quick chat by the coffee machine or a formal board meeting, talking gets things done. But is it always the best choice? Not necessarily. To be a successful manager…