Author: Masudur Rashid

A claim letter possesses the general qualities of a good commercial letter like completeness, conciseness, use of easy and simple language, etc. however, a good claim letter is one that has the following characteristics: Characteristics of Good Claim Letter Fair claim: An effective claim letter contains a realistic, fair and honest claim or request. If the buyer makes any unfair claim, it proves his dishonesty. As a result business relationship between buyer and seller may end. Showing confidence upon the seller: The buyer should be confident that seller will accept his claim. Such confidence will motivate the seller to settle…

“In business, you don’t get what you deserve; you get what you negotiate.” This famous quote by Chester Karrass sums up the corporate world perfectly. You might have the best product. You might be the hardest worker. However, if you cannot ask for what you want, you will leave value on the table. We often think of negotiation as a battle of contracts. We imagine lawyers in suits sliding papers across a long table. But the reality is different. The real magic happens before the ink touches the paper. Negotiation is, at its heart, a conversation. It is a game…

Do you remember playing the “Telephone Game” as a child? You whisper a phrase like “I like purple grapes” to the person next to you. They whisper it to the next person. By the time it reaches the end of the line, the message has become “I ride purple apes.” It was funny back then. However, in the business world, this phenomenon is not a game. It is a disaster. You might have a brilliant strategy in your head. You might speak clearly. Yet, the message your team receives is completely different from what you intended. This happens because of…

Every organization, whether it is a small business or a global corporation, depends on communication. Without it, nothing would move forward. Instructions would remain unclear, tasks would be delayed, and employees would feel lost. Interestingly, communication in the workplace is not just one thing. It comes in two broad flavors, formal and informal. Some people think formal communication is everything. Others believe informal chats run the real show. The truth lies somewhere in between. Both are essential, but they serve very different purposes. So let us dig deeper into the world of formal vs informal communication, find out their key…

Improving listening is largely a matter of mental willful act. Listening is the act of receiving, decoding and attaching the meaning of the spoken words of others. Since listening is a mental willful act its improvement depends on mental determination. If the listener has firm determination to listen the speech attentively it is possible to listen and thus understand the oral message of others. However, the following are general guidelines for improving the listening ability: 1. Deciding to listen well Improving quality of one’s listening ability depends on his or her firm determination to listen well. If we have interest…