What is Upward Communication?


The communication channel which pushes the flow of information upward is known as upward communication. Managers of the business organizations have to receive information continually form the levels below them to know about the progress of works. Its occurs when information flow upper the hierarchy form subordinates to superiors. Media of these types of communications are meetings, suggestions, direct letters, direct communications etc. some important definitions of upward communication are given below:

According to Bartol and Martin, “Upward communication is the vertical communication flows form lower level to one or more higher levels in the organization.”

According to Ricky W. Griffin, “Upward communication consists of messages form subordinates to superior.” According to Weihrich and Koontz, “Upward communication travels from subordinates to superiors and continues up the organizational hierarchy.”

According to Bovee and others, “Upward communication is the flow of information form lower level to higher levels in the organization.”

The graphical presentation of upward communication is as follows:

The flow of upward communication

So, upward communication is the communication where information or messages flows from the down or bottom of the organizational structure form the top of the organizational structure.

Differences between downward and upward communication

Downward communication is the communication where information or messages flows from the top of the organizational structure form the bottom of the organizational structure. On the other hand, upward communication is the communication where information or messages flows from the down or bottom of the organizational structure form the top of the organizational structure. The differences between downward and upward communication are as follows:Differences between downward and upward communication

1. Direction: Downward communication its direction is top to bottom or superiors to subordinates. its direction is bottom to top or subordinates to superiors.

2. Nature: Downward communication it is directive in nature. It is participative in nature.

3. Subject matter:  Downward communication Giving order, instructions, advices etc to subordinate. Upward communication Providing feedback, opinions, suggestions, requests etc to superiors.

4. Purpose: Downward communication To communicate organizational goals, plans, procedures, orders, instructions, advices etc. To covey complain, feedback, opinions, suggestions, requests etc.

5. Field of application: Downward communication Autocratic and authoritarian situation. Upward communication democratic and participative situation.

6. Distortion: Downward communication little or no possibility of distortion of messages. It may possibility of distortion of messages.

7. Frequency: Downward communication it occurs frequently in pearforming organizational activities. it is less uses than downward communication.

8. Uses: Downward communication it is more uses than upward communication. It is less uses than downward communication.

9. Flow: Downward communication here information flow higher level to lower level. Upward communication here information flow lower level to higher level.

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